Privacy

Privacy policy

Effective date: July 29, 2026

1. Introduction

BCR Basements Inc. appreciates your business and your trust. Please read this Privacy Policy together with our Terms of Service. By using this website and submitting your information to us, you agree to both.

We take privacy seriously and we safeguard the Personal Data of our customers in accordance with this Policy. The term "Personal Data" means all personal information about an identifiable individual which is input by users or otherwise collected by our site. It excludes business contact information.

2. What information we collect

When you submit a form on this website, we collect your first and last name, phone number, email address, and the street address, city, and postal code of the property you are asking about.

If you send us a message, book an appointment, or call us, we collect the contents of that communication along with the date and time.

When you visit the site, we automatically collect your IP address, browser type, device type, the pages you viewed, how long you spent on them, and the website or ad that referred you.

We do not collect payment card numbers on this website. Any payment you make is handled by a third-party payment processor, and we never see or store your full card number.

3. How we use your information

We use your information to respond to your inquiry, book and confirm appointments, prepare estimates and proposals, carry out and manage renovation work you have hired us to do, send you appointment reminders and project updates, answer your questions, keep records required for warranty and permit purposes, and send you promotional offers if you have agreed to receive them.

We also use website analytics data to understand which pages and ads are working so we can improve the site.

4. Consent

By supplying your Personal Data to us, you consent to the collection, use, and disclosure of your Personal Data for the purpose of providing services and information to you, including administering our relationship with you, in accordance with this Policy and applicable laws and regulations. Please keep us informed of your correct and current contact information.

5. Communication

You authorize BCR Basements Inc. to communicate with you regarding our services, using the email address, phone number, or other contact information you provide. You understand and accept the risk that Personal Data transmitted over the internet is susceptible to error or security breaches.

6. Text messaging

When you submit a form on this website and check the SMS consent box, you are giving BCR Basements Inc. permission to send text messages to the mobile number you entered. Checking that box is optional and is not a condition of any purchase. You can request information or book an appointment without agreeing to text messages, and we will contact you by phone or email instead.

Messages you may receive include appointment confirmations and reminders, updates on the status of your project, replies to questions you send us, and occasional promotional offers. Message frequency varies depending on your interaction with us. Message and data rates may apply.

All text messaging opt-in data and consent information will not be shared with any third parties, except the messaging aggregators and service providers required to deliver the messages.

Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Reply STOP to any message to unsubscribe. Reply HELP for assistance, or text HELP to (647) 800-1302 . You can also contact us at the email address below.

7. Your rights

You can stop receiving text messages at any time by replying STOP to any message you receive from us. We will send one confirmation message and then stop.

You can stop receiving marketing email at any time using the unsubscribe link at the bottom of every email we send.

You can ask to see the personal information we hold about you, and you can ask us to correct it, update it, or delete it. Email [your support email] or call (647) 800-1302 and we will respond within 30 days.

You can withdraw your consent to be contacted at any time. Withdrawing consent will not affect any project or agreement already underway, and we will keep the records we are legally required to keep for permits, warranties, and tax purposes.

8. Information sharing

The Personal Data we collect is stored with our online hosting and customer relationship management providers. We do not share your information with those providers for their own purposes, but under confidentiality restrictions they may require access to our systems from time to time for support and maintenance. By submitting your Personal Data and accepting these terms, you consent to that access.

We share information with subcontractors and trades only where it is necessary to carry out work you have hired us to do, and only the information they need to do it.

We may disclose information where required by law, by a court order, or by a regulator such as the Technical Standards and Safety Authority or a municipal building department.

We do not sell your Personal Data.

9. Data security

We limit access to your Personal Data to the people in our business who need it to do their jobs. Our systems are protected by password authentication and are hosted on providers that encrypt data in transit and at rest. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. How long we keep your information

We keep inquiry and lead information for up to three years from your last contact with us. We keep project records, contracts, and warranty documentation for seven years after project completion, which is what our tax and warranty obligations require.

11. Cookies

Our website uses cookies. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser, which allow the site to recognize your browser and remember certain information.

We use cookies to save your preferences for future visits, to keep track of which advertisements you have seen, and to compile aggregate data about site traffic and interactions so we can improve the site.

You can set your browser to warn you each time a cookie is sent, or turn cookies off entirely, through your browser settings. Every browser is a little different, so check your browser's help menu for the correct steps.

If you turn cookies off, some features of the site will be disabled and some may not work properly.

12. Children

This website and our services are intended for people 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we learn that we have, we will delete it.

13. Dispute resolution

If you have a question, complaint, or dispute about your Personal Data or how we handle personal information, contact us using the details below. If we cannot resolve it, you may contact the Office of the Privacy Commissioner of Canada.

14. Changes to this policy

We may change this Policy from time to time. The modified Policy takes effect 30 days after it is posted on this page. The effective date at the top of the page tells you when it was last updated.

15. Contact us

BCR Basements Inc.
[your street address], Newcastle, Ontario
Phone: (647) 800-1302
Email: [email protected]